1. Return Period and Policy
Our return period is valid for 7 days from the date you receive the item. If you encounter any issues with the product, please contact our customer service team first for assistance (e.g., to provide a return label or arrange logistics). Please do not send the item back without prior notification.

2. Non-Defective Items (Change of Mind)

• Regulations for Food Items:
  In accordance with the Consumer Protection Act, coffee beans and drip bags are classified as food products. Due to food hygiene and safety concerns, returns are not accepted once the packaging has been opened.

• Return Conditions:
  If you wish to return an item that is “unopened” and remains in “brand new packaging” condition, please contact us within 7 days.

• Shipping Fees:
  For this type of return, you will be responsible for the return shipping costs.

3. Defective Items and Delivery Errors
If the item you received is defective or does not match your order, we will take full responsibility. We will cover the full shipping costs for returns or exchanges.

【Definition of Defective Items】
An item is considered defective if it meets any of the following conditions:

• Packaging Damage:
  Severe damage or rupture occurring during transit, resulting in exposed contents, moisture damage, or failure of the degassing valve/sealing strip.

• Quality Issues:
  Coffee beans or drip bags showing signs of mold, strange odors (not inherent to the coffee flavor), moisture damage/clumping, or containing foreign objects (e.g., stones, plastic pieces, etc.).

• Expired Products:
  The product had already passed the expiration date indicated on the packaging upon receipt.

• Manufacturing Defects (Drip Bags):
  Torn filter bags causing grounds to leak, broken ear hooks preventing use, or empty individual packets.

• Incorrect Items / Delivery Errors:
  The items received do not match your order (e.g., incorrect item, roast level, or specifications).

※ Important Note:
Coffee is an agricultural product; variations in flavor and bean size due to seasonal and climatic factors are normal for each batch. “Personal taste preference,” “flavor not meeting expectations,” or “minor packaging dents (that do not affect the contents)” are not considered defects.

4. Replacement and Refund Process
For the defects or delivery errors mentioned above, once confirmed by our customer service team, we will proceed in one of the following ways:

• Priority Replacement:
  We will ship the correct, brand-new item to you as soon as possible. We will cover all shipping costs; you will not need to pay any additional fees.

• Refund Policy:
  If the item is out of stock and cannot be replaced, or if a refund is agreed upon by both parties, we will process a full refund.

• Refund Method and Timeline:
  All refunds will be processed via Bank Transfer. Please provide your bank account details, and we will transfer the funds to your designated account within 7 business days.

5. Customer Service Contact Information

• Email： oddevenstudio@gmail.com

• LINE： @423jhkzs

• Phone： 04 2329 7660

• Return Address: No. 42, Aly. 1, Ln. 311, Sec. 2, Taiwan Blvd., West Dist., Taichung City 403, Taiwan